AarohCare Account & Data Deletion

AarohCare respects your privacy and complies fully with Google Play's User Data policy on Account Deletion. Users of AarohCare have the right to delete their accounts and all associated personal and healthcare usage data at any time. You are not required to reinstall the app if you have already uninstalled it.

You can request complete deletion of your account and data via any of the following methods:

Upon processing your request, the following data will be permanently wiped from our active databases:

• ✓ User Profile: Full name, registered phone number, age, gender, and location.
• ✓ Authentication Data: Login tokens, active session IDs, and device identifiers.
• ✓ Appointment & Queue History: Past and upcoming doctor appointment bookings, live queue tokens, and consultation linkages.
• ✓ Lab Test Records: Uploaded/downloaded lab reports and test linkage data on AarohCare servers.

Certain transactional records may be retained strictly as required by applicable laws:

• • Financial & Billing Invoices: Payment receipts are retained solely to comply with statutory accounting and tax regulations (GST / Income Tax laws in India).
• • Security Logs: Anonymized server logs are retained for fraud prevention for up to 90 days before automated deletion.
• • Clinical Records: Physical medical records and official consultation notes held independently by the hospital or clinic you consulted are managed under the healthcare provider's statutory medical record regulations.

- In-app deletion requests are processed immediately.
- Email and WhatsApp requests are verified and queued within 24 to 48 hours.
- All associated personal data is completely and permanently purged from production databases within 30 days.

For any queries or concerns regarding account or data deletion: